optical chain LOF (Optical Laboratory Flores) not only sold me a bad product and dangerous to my health, but also refuses to change it now. On 08/08/1907 bought at your local Av Rivadavia 6578 eyeglasses / prescription glasses for my nearsightedness. The seller offered me about 50 frame options and finally chose a square-shaped model. On 08/16/1907
gave me my new glasses, and just try it indicated the clerk noticed a strange feeling. I replied that it was normal until I get used.
tried for a week but I use very strong dizziness occurred at the level that I suffered blows to my movements are not well coordinated and could have been injured. Given the seriousness of the situation, did not insist on using them and went back to LOF, trade I sold them. They assured me that their product was good, and that was surely the fault of the doctor who prescribed it.
I went to the doctor and explained to me that this recipe was good, noting that several factors in the glasses can cause this problem, especially as eyeglass frame, large square, which is not recommended for people with myopia . On 08/30/2007 the doctor gave me a written note signed and stamped to certify this.
researcher found that many people with myopia can not tolerate large frame formats square, but must use small formats as possible round. All optical and specialists are required to know this , and recommending to their customers to buy glasses to serve your problem, however, do not because it is much easier to sell the product offering many more options.
when discussing this with Darius, the branch manager of LOF Flores, told me that if it was a known problem, and that he would consult the owner of the chain, what? if he could make return. By now it had been weeks, and when I finally had an answer was again refused.
The law 24,240 , law consumer protection, is very clear. If you sell a defective product, the seller has the obligation to repair / solve the problems you have, and if you can not, must be replaced by another product with similar characteristics and working. If the seller can not do any of this, you must cancel the sale .
When I reminded him the law to Darius, branch manager of LOF Flores, did not change its position. Finally
started a complaint with FITNESS , Consumer, where I confirmed that I have right about and contacted the "LOF legal department." There they said they would give the order to fix the problem and I return to optics today.
amazing thing is that today I speak with Darius and he tells me no, they want you to take notes of the doctor to "re-evaluate my case."
A total and absolute audacity abuse, plus they lied to the Consumer Protection promised to solve my case as soon as possible.
This blog only intend to inform the public this information to they do not suffer the disadvantages that I produce.
> If you suffer from myopia remember that the square frames have high potential to cause dizziness. Sellers do not warn, but inquire in with your doctor.
> Do not ever buy the optical LOF (Optical Laboratory Flores), which are a chain of more than 10 lenses, which sells millions in annual revenue and yet cheat their customers. Finally
available to those who require it by mail (rodrigorago@yahoo.com.ar) ALL my personal data, scans of bills, prescriptions, the four notes made by the physician and the information from my complaint to Defense consumer.
Many thanks for your time. Rodrigo
